7u799 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how 7u799 ("7u799", "the Platform", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("Players", "Users", "you") who register for and use the online gaming and sports betting services available at https://7u799.io (the "Platform").

7u799 is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection principles. We recognise that privacy is a fundamental right and that players in Bangladesh deserve a clear, honest explanation of how their information is managed when they choose to use our Services.

By registering an account, depositing funds, placing a wager, or otherwise accessing any feature of the 7u799 platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree to the terms of this Policy, please do not use the Platform.

This Policy should be read alongside the 7u799 Terms & Conditions and the Responsible Gaming Policy. In the event of any conflict between this Policy and those documents regarding data handling, this Policy shall prevail.

2 Data Controller

For the purposes of this Policy, 7u799 acts as the data controller in respect of the personal data you provide when using the Platform. As data controller, 7u799 determines the purposes for which and the means by which your personal data is processed.

Where 7u799 engages third-party service providers to process data on its behalf (such as payment processors, fraud detection services, and game studios), those third parties act as data processors operating under contractual instructions from 7u799. 7u799 remains responsible for ensuring that such processors handle your data in a manner consistent with this Policy.

If you have any questions about how your data is handled or wish to exercise any of your rights described in Section 9, please contact the 7u799 Data Support team via the contact information provided in Section 13 of this Policy.

3 What Data We Collect

7u799 collects the following categories of personal data in connection with the operation of the Platform and delivery of the Services:

7u799 does not intentionally collect sensitive special-category personal data (such as health information, religious beliefs, or political opinions) and requests that players do not submit such information through any platform channel.

4 How We Collect Data

7u799 collects personal data through the following means:

• Direct Submission: Data you actively provide during account registration, identity verification (KYC), deposit and withdrawal requests, promotional opt-ins, and customer support interactions.
• Automated Technologies: Technical and behavioural data collected automatically when you access the Platform, including through cookies, server logs, session tracking scripts, and device fingerprinting tools.
• Payment Processors: Transaction confirmation data, payment status updates, and anti-fraud signals shared by payment partners including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Identity Verification Partners: Results of identity and document verification checks conducted by third-party KYC service providers, including confirmation of document authenticity and age.
• Fraud Detection Services: Risk scores, device reputation data, and behavioural anomaly signals provided by fraud prevention partners to help protect the integrity of the Platform.
• Game Studio Providers: Session data and game outcome records from certified game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, which are necessary for accurate bet settlement and dispute resolution.

5 Purposes & Legal Basis for Processing

7u799 processes personal data only where there is a lawful basis for doing so. The table below sets out each processing purpose, the data categories involved, and the corresponding legal basis:

6 Data Sharing & Disclosure

7u799 does not sell, rent, or trade your personal data to any third party for commercial gain. Personal data is disclosed only to the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive the minimum data required to process your deposit or withdrawal transaction and confirm payment status.
• KYC & Identity Verification Providers: Third-party identity verification services receive copies of your submitted documents and identity data solely for the purpose of confirming your eligibility to use the Platform.
• Game Studio Providers: Certified game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) receive your player session token and bet data to power gameplay and settle wagers accurately.
• Fraud Prevention & Security Partners: Risk management and fraud detection services receive technical and behavioural data to assess transaction risk and protect the Platform from abuse.
• Legal & Regulatory Authorities: Where required by applicable law, court order, or regulatory directive, 7u799 may disclose personal data to relevant governmental or law enforcement bodies. Such disclosures will be limited to what is strictly required.
• Professional Advisors: Legal, accounting, and audit firms engaged by 7u799 may access personal data where necessary to provide professional services, under confidentiality obligations.

All third-party data processors engaged by 7u799 are required to handle personal data in accordance with applicable data protection standards and are prohibited from using that data for any purpose beyond the scope of their engagement with 7u799.

7 Data Retention

7u799 retains your personal data for only as long as is necessary to fulfil the purposes outlined in this Policy, or as required or permitted by law. The following retention periods apply as general guidance:

• Active Account Data: Retained for the duration of your account's existence on the Platform plus a post-closure period of five (5) years to satisfy anti-money laundering record-keeping requirements.
• Transaction Records: Financial transaction data is retained for a minimum of five (5) years from the date of the transaction, in compliance with applicable financial record-keeping obligations.
• KYC & Verification Documents: Identity documents are retained for five (5) years following account closure, after which they are securely deleted or anonymised.
• Support & Communication Records: Customer support transcripts and correspondence are retained for three (3) years from the date of the last interaction, to assist with future dispute resolution.
• Technical & Log Data: Server logs and session data are retained for up to twelve (12) months, after which they are purged or anonymised for aggregate analytics purposes.
• Marketing Consent Records: Records of your marketing preferences and consent history are retained for the lifetime of your account plus three (3) years, as evidence of consent management compliance.

Where data is no longer required for any lawful purpose, 7u799 will securely delete or irreversibly anonymise it in accordance with established data disposal procedures. Anonymised or aggregated data, which cannot be used to identify any individual, may be retained indefinitely for platform analytics.

8 Data Security

7u799 implements a layered approach to data security, combining technical, organisational, and procedural safeguards to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures include:

• Encryption in Transit: All data transmitted between your browser or device and the 7u799 servers is encrypted using TLS 1.3, the current industry standard for transport layer security. The platform enforces HTTPS across all pages.
• Encryption at Rest: Personal data and financial records stored on 7u799 servers are encrypted using AES-256 encryption. Passwords are never stored in plaintext — they are hashed using a modern, salted one-way hashing algorithm.
• Access Controls: Access to personal data is restricted to 7u799 employees and contractors who require it to fulfil their job responsibilities. Access is granted on a least-privilege basis and reviewed regularly.
• Multi-Factor Authentication: Internal systems holding player data are protected by multi-factor authentication requirements for all staff access. Players are encouraged to enable OTP-based two-factor authentication on their own accounts.
• Intrusion Detection: The 7u799 infrastructure is monitored continuously by automated intrusion detection and anomaly-alerting systems. Security incidents are escalated and investigated promptly.
• Penetration Testing: 7u799 engages independent security specialists to conduct regular penetration tests of the Platform, identifying and remediating vulnerabilities before they can be exploited.
• Vendor Security Reviews: All third-party service providers who handle personal data on behalf of 7u799 are assessed for their security posture before engagement and reviewed periodically thereafter.

9 Your Rights

As a user of the 7u799 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact the 7u799 Data Support team using the contact information in Section 13. 7u799 will respond to all valid requests within thirty (30) days of receipt.

• Right of Access: You have the right to request a copy of the personal data that 7u799 holds about you, along with information about how it is being used. This is commonly known as a Subject Access Request (SAR).
• Right to Rectification: If you believe that any personal data 7u799 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Minor corrections (such as address updates) can often be made directly from within your account settings.
• Right to Erasure: In certain circumstances — for example, where data is no longer necessary for the purpose for which it was collected, or where you withdraw consent — you may request that 7u799 delete your personal data. Note that this right is subject to overriding retention obligations under applicable law, particularly AML and financial record-keeping requirements.
• Right to Restriction: You may request that 7u799 restrict the processing of your personal data in certain circumstances, such as during the investigation of an accuracy dispute.
• Right to Object: You have the right to object to processing of your personal data where that processing is based on 7u799's legitimate interests. You also have an absolute right to object to direct marketing communications at any time.
• Right to Data Portability: Where processing is based on your consent or on contract performance, and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (for example, for promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

10 Cookies & Tracking Technologies

7u799 uses cookies and similar tracking technologies to provide, maintain, and improve the Platform experience. Cookies are small text files stored on your device by your browser when you visit the Platform. They serve a number of essential and analytical functions.

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They manage your login session, maintain your account authentication state, and facilitate secure payment flows. These cookies cannot be disabled without impairing the functionality of the Platform.
• Performance & Analytics Cookies: These cookies collect aggregated, anonymised information about how players use the Platform — such as which game categories are most visited, average session duration, and navigation paths. This data is used to improve Platform performance and user experience.
• Functional Cookies: These cookies remember your preferences, such as your preferred language, display settings, and notification preferences, so that you do not need to re-enter them on each visit.
• Fraud Prevention Cookies: These cookies support device fingerprinting and risk-scoring functions that help 7u799 identify suspicious login attempts, duplicate account registrations, and fraudulent transactions.

You may configure your browser to block or delete cookies, but please note that disabling strictly necessary cookies will prevent you from logging into the Platform and using core Services. For more information on managing cookies, refer to your browser's help documentation.

11 Protection of Minors

The 7u799 platform is strictly intended for adults aged 21 years and above. 7u799 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the registration and KYC process, and accounts where the age of the holder cannot be confirmed to be 21 or above will not be approved for full use of the Services.

If 7u799 becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted promptly, the account will be permanently closed, and any deposits will be returned to the originating payment method. If you have reason to believe that an underage individual has registered on the Platform, please report this immediately to [email protected].

12 Changes to This Policy

7u799 reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this Policy, 7u799 will provide reasonable notice to registered players via email to their registered address or via an in-platform notification. The revised Policy will be published on this page with an updated "Last Updated" date.

Your continued use of the 7u799 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to a revised Policy, you must cease using the Platform and may close your account by contacting the support team. We recommend reviewing this page periodically to stay informed about how your data is managed.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7u799 handles your personal data, please contact the Data Support team. All privacy-related enquiries and data rights requests are handled by the same team as general player support and can be submitted through the following channels:

When submitting a data rights request, please include your registered username, the email address associated with your account, and a clear description of the request (e.g., "Subject Access Request", "Request for Erasure", "Marketing Opt-Out"). 7u799 will acknowledge receipt of your request within two (2) business days and provide a full response within thirty (30) calendar days.